Refund policy
Returns cost relating to return delivery to be borne by customer/ Rugs Original
Subject to the provisions of clause 20 above, Goods may be returned only when defective or damaged and repair or exchange is not possible, or if the Goods supplied are not the same Goods as what was ordered. If any defect in the Goods are discovered within a period of 7 days after delivery, this must be reported to us as soon as reasonably possible after the Goods having been delivered to you and must be returned to us within a period of 7 days after delivery. If the Goods are not the same as what was ordered this must be reported within 24 (twenty four) hours of delivery. Any damage must also be immediately reported, within 24 (twenty four) hours of delivery.
21.2 If the Goods have been approved by us in accordance with the provisions of clause 21.1 for return, we will notify you and either arrange (i) for our couriers to collect the item from you; or (ii) request that you post it back to us; or (iii) ask you to return the Goods to our store, depending on your original order’s delivery method. Should you need to post the Goods back to us please only send it to our postal address. You will be credited or refunded for the postage costs incurred, up to a maximum of the current Company Postal Delivery rate only if the Company is liable.
21.3 The customer should present the original invoice as proof of purchase for all exchanges or returns. We regret no exchanges, returns or refunds without the original invoice.
21.3 If you are returning Goods via courier or post office you must package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with any return.
21.4 Product exchanges that have to be delivered will be delivered to the original delivery address within South Africa.
21.5 It is acknowledged that exchanges are subject to product availability at the time of the request for exchange.
21.6 The Company will check the condition of products presented for exchange or return to establish if the products were deemed to be purchased/collected/delivered in good condition as checked and signed by the customer at the time of the purchase/collection/delivery.
21.7 We are unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase.
21.8 Physically altered or partially disassembled Goods may not be returned.
21.9 Once the product has been received and checked by the Company, the customer’s banking details will be verified in order to issue a credit note.
21.9 Products purchased during an online Sale by the Company will be subject to the Terms & Conditions for that specific Sale.
23. Governing law and jurisdiction
These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa.